of Hotel Grille GbR
Our terms and conditions apply unless otherwise agreed in an individual contract.
1. An accommodation contract is concluded:
a) when the guest is admitted to the hotel without a formal accommodation contract;
b) when a binding reservation is made for a specified number of hotel rooms for a specified number of guests. The hotel need not provide written confirmation if the reservation is based on a written offer from the hotel and does not differ from that offer.
c) The parties to the contract are the hotel and the customer. If a third party books on behalf of the customer, that third party is jointly and severally liable to the hotel with the customer for all obligations under the accommodation contract, provided the hotel has received a corresponding declaration from the third party.
The hotel's reservation confirmation ceases to be binding if a required deposit is not paid on time. Otherwise, the reservation is binding on both parties. Rescission of the contract requires written confirmation from hotel management. If the guest does not use the reserved services, the cancellation terms in section 3 apply.
2. Availability of reserved rooms
Guests are entitled to the room category booked or confirmed. The hotel assigns individual rooms. Reserved rooms are available from 3:00 p.m. on the day of arrival until 12:00 noon on the day of departure. Unless a later arrival time has been expressly agreed, the hotel reserves the right, as part of its duty to mitigate losses, to reassign booked rooms that have not been taken up by 6:00 p.m. on the day of arrival.
3. Cancellation terms
Unless otherwise agreed in an individual contract, particularly for functions, meetings, incentives and events, the following terms apply to the cancellation, early departure or no-show relating to reserved rooms or services. Deadlines are calculated from the date the hotel receives the cancellation notice. Changes and cancellations must be made in writing.
3.1 General terms:
a) Cancellation up to 2 days before the agreed arrival date is free of charge.
b) For no-shows, early departures and cancellations within 2 calendar days before the agreed arrival date, 90% of the agreed price is payable.
3.2 Stays during trade fairs or exhibitions (exception to section 3.1):
a) Cancellation up to 10 days before the agreed arrival date is free of charge.
b) For no-shows, early departures and cancellations within 10 days before the arrival date, 90% of the agreed price is payable.
3.3 Functions, meetings, incentives, events and groups:
a) The hotel grants the contracting party the right to cancel the booked event free of charge up to 45 calendar days before it begins.
b) For cancellations within 44 calendar days of the event, the hotel is entitled to reasonable compensation, calculated as follows:
aa) If cancelled 44 to 30 calendar days before the event, 35% of the amount agreed for the event, in particular for the use of hotel facilities, guest rooms and the provision of food and beverages.
bb) If cancelled 29 to 15 calendar days before the event, 70% of the amount agreed for the event, in particular for the use of hotel facilities, guest rooms and the provision of food and beverages.
cc) If cancelled 14 to 0 calendar days before the event, 90% of the amount agreed for the event, in particular for the use of hotel facilities, guest rooms and the provision of food and beverages.
The agreed amount is calculated based on the number of attendees. If no amount has yet been agreed for food and beverages, the flat rate is based on the lowest-priced three-course menu in the event offer applicable at the time. The contracting party may show that the hotel incurred no loss or that the actual loss was less than the flat rate charged.
The contracting party may change the number of attendees in writing free of charge up to 8 calendar days before the event. The original number of attendees may be reduced by a maximum of 10%. If the contracting party reduces the number of attendees within 7 calendar days before the event, the hotel reserves the right to charge the contracting party a flat rate of at least 50% of the cancelled revenue.
As part of its duty to mitigate losses, the hotel will make reasonable efforts to reassign cancelled rooms or services. If the rooms cannot be let to other guests, the hotel may charge the customer the flat cancellation fees listed in sections 3.1 to 3.3. The customer may show that no amount is owed or that the amount owed is lower than the amount charged.
4. Overbooking for individual travellers
If the hotel is overbooked through no fault of its own, it may assign the person who made the booking rooms of at least equivalent standard on the same terms at a comparable hotel in the immediate vicinity. In this case, the person who made the booking may terminate the accommodation contract without notice or penalty. This does not apply to group travel, conferences or events.
5. Payment terms
All prices quoted by the hotel are gross prices in euros per person, including the statutory VAT applicable when the service is provided.
If more than four months elapse between the conclusion and performance of the contract and the price the hotel generally charges for such services increases, the hotel may reasonably raise the agreed price by up to 10%.
Deposits must be paid within the deadline stated in the payment request, for example in the reservation confirmation. The balance must be paid at the hotel no later than arrival or the start of the event. The hotel may refuse to admit the guest unless the accommodation costs arising from the booking have been paid in advance or secured by credit card or another equivalent guarantee demonstrated to the hotel.
For longer stays, all guest accounts must be settled once a week. Food and beverage charges are due immediately after service. In addition to cash and bank transfers, the hotel accepts Visa, Mastercard, JBC and American Express credit cards and Maestro EC cards. The hotel does not accept cheques.
If the hotel extends credit to the guest, which requires a separate agreement, all hotel invoices are payable in full without deduction within 10 days of the invoice date. Amounts unpaid when due are in default and incur flat default interest of EUR 25 for invoices up to EUR 2,500, plus EUR 5 for each additional EUR 500 of the invoice amount. From the third reminder, outstanding amounts incur default interest of 5% above the base rate for consumers (section 13 of the German Civil Code, BGB) and 8% above the base rate for business customers (section 14 BGB), pursuant to section 288(1) and (2) BGB.
6. Termination of the accommodation contract without notice
Without prejudice to its entitlement to payment or other claims, the hotel may terminate the accommodation contract without notice and require the guest to leave the hotel immediately if:
a) despite a warning, the guest's conduct continues to substantially interfere with the hotel's ability to fulfil its obligations to other guests;
b) the guest's conduct endangers the safety of the hotel, its staff or other guests. No prior warning is required in this case;
c) it becomes impossible for the hotel to perform its obligations and the hotel is not responsible for that impossibility. In this case, the hotel also loses its entitlement to payment. In all other respects, the right to terminate without notice remains subject to the statutory provisions.
7. Hotel liability under sections 701 et seq. BGB
The hotel is liable for property brought in by the guest in accordance with statutory provisions, subject to the following. The guest must report any loss or damage without undue delay within the meaning of section 703 BGB and no later than checkout. Under section 702 BGB, the hotel's liability for property and valuables brought into the hotel is limited to 100 times the accommodation price for one day, with a minimum limit of EUR 600 and a maximum limit of EUR 3,500. For cash, securities and precious items, the maximum is EUR 800 instead of EUR 3,500.
Where the hotel accepts cash, securities, precious items or other valuables for safekeeping in fulfilment of its obligations under section 702(2) BGB, liability is limited to the amounts specified above unless the loss, destruction or damage is due to wilful misconduct or gross negligence by hotel staff.
8. Third-party services
The hotel does not act as a tour operator within the meaning of section 651a BGB. The hotel therefore excludes all liability for services not provided by the hotel or its staff, even if the hotel referred the guest to the third-party provider. Where available, the hotel will nevertheless provide the guest with the information required to pursue any claim for compensation against the provider.
9. Incorporation of these terms into the contract
a) If the guest is admitted without a formal contract, these terms become part of the contract by being made available at reception and handed to the guest during check-in.
b) For written bookings based on an offer, these terms are enclosed with and referenced in the hotel's offer. For written bookings without an offer, they are enclosed with and referenced in the hotel's confirmation letter.
10. Special provisions for group travel
a) (Definition) The following provisions apply to groups of at least 12 people travelling together who arrive together, leave on the same day and book the same arrangement or package.
b) (Prices) Prices provided in writing by the accommodation or event provider are gross prices per person, including the statutory VAT applicable when the service is provided. c) (Payment terms) A reservation becomes binding on the hotel only when the 60% deposit has been credited to the hotel's business account no later than 45 calendar days before arrival. For group bookings, the full accommodation balance and any agreed catering charges must be paid no later than when the service is provided.
d) (Cancellation terms) The general cancellation terms in section 3.3 apply unless both parties agree on other arrangements. Page 3 of 3.
e) (List of names and catering) The group travel organiser must provide the hotel with a list of arriving guests or event attendees no later than two weeks before arrival or the start of the event. If the menu was not already determined when the booking was made and priced, special requests, particularly dietary requirements, must also be communicated to the hotel two weeks before arrival. The hotel will accommodate such requests where possible.
f) (Other provisions)
a. For group travel, the hotel is also not liable for third-party services, meaning services provided by external providers, even if the hotel arranged them. The hotel will, however, help the organiser pursue any claims against the third-party provider by providing the necessary information.
b. Rooms are available from 3:00 p.m. on the day of arrival until 12:00 noon on the day of departure.
c. All reservations, changes and cancellations must be made in writing. Both parties agree to keep information received in correspondence preceding or following the reservation confidential from third parties.
11. (Jurisdiction) Where a jurisdiction agreement is permitted by law, the courts with jurisdiction over the hotel's registered office have exclusive jurisdiction over all claims arising from the accommodation contract.
Last updated October 2021
