Your stay at a glance
Arrivals and departures
What if I arrive after 22:00?
Arriving after 10:00 pm is usually no problem. Take your time and let us know in advance. We can leave your key at reception or in the key box, depending on what we arrange with you. We will tell you how and where to collect it before you arrive.
Can I check in before 15:00?
Planning to arrive before 3:00 pm? Please get in touch in advance. If availability allows and your room is ready, you are welcome to check in early.
Can I leave my luggage at the hotel?
Yes, you can leave your luggage at reception free of charge from 06:00 to 22:00. Ask us before check-in or after check-out.
Where can I park or charge my electric car?
Free hotel parking is available right outside. Please contact reception to use the charging station.
Hotel services
Where can I get snacks and cold drinks in the evening?
Help yourself from the two fridges to the right of reception and let us know what you took the next day.
How do I connect to Wi-Fi?
Wi-Fi is free. See our Wi-Fi page for connection details or ask at reception.
Are adapters, irons and laundry service available?
Power adapters, irons and ironing boards are available at reception. Laundry prices are listed separately.
How can I use the sauna and gym?
The sauna is free to use from 07:00 to 22:00. Let reception know around ten minutes beforehand so we can switch it on.
Where can I smoke?
Our rooms are non-smoking. The smoking area is by the conservatory. A cigarette vending machine is located on level 0.
Food and getting around
Where can I find breakfast and restaurants?
The breakfast page lists the hours and buffet selection. For lunch and dinner, see restaurants within walking distance and suggestions for ordering in.
How can I get around without a car?
Reception can help you book a taxi. If you need a larger taxi, please ask about availability. You can borrow a bicycle free of charge for short trips. Bus stops and the S-Bahn station are within walking distance.
Help and contact
I left something at the hotel. What should I do?
Please contact reception. Your stay dates, room number and a brief description will help us look for the item.
Where can I find the emergency exits?
You will find the evacuation plan and safety instructions on your room door.